REPORTS TO: Group Director, People Resource and Culture

⭐⭐⭐Bilingual is a Plus ⭐⭐⭐

   

JOB SUMMARY:

The Human Resources Generalist is responsible for performing HR-related duties. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, performance management, onboarding, policy implementation, and employment law compliance

KEY RESPONSIBILITIES:

• Be the champion of the employee handbook and policies of the organization. • Assists in the development and implementation of personnel policies and procedures, client group leaders in employee relations investigations such as disciplinary procedures and appropriate corresponding paperwork/documentation (e.g. Corrective Actions, PIPs). • Assist in the implementation and management of leave processes (i.e.: administration tracking) • Maintain employee files and records in electronic and paper form • Identify and initiate human resource process improvements. • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. • Conduct new employee orientations, presenting company policies and assist in orientation scheduling and preparing new hire packages. • Attends and participates in employee disciplinary meetings, terminations, and investigations. • Be the 1st point of contact for employee • Process pay rate changes employees promotions, training to prod, market adjustments in HRIS. • Support the HR Site Lead in attrition management, monitoring and analysing turnover to develop. • Manage employee benefits and communicate with insurance companies and vendors to ensure accuracy and timeliness of onboarding and offboarding of employees. • See to the proper offboarding and onboarding of employee in alignment with Talent Acquisition and other shared services partners. • May assist with recruiting as required. • Manage onsite vendor contracts (foodservice, medical services, transportation etc) • Conduct exit interviews. • Performs other duties as assigned.    

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Human Resources, Business Administration, or related field. • 1+yrs HR Generalist experience in the BPO sector or government agency is desired • Strong knowledge of Labour Laws and fair Labour practices, recruiting and employee reactions • Knowledge of legislations pertaining to employment • Experience supporting hourly employees and client groups

Client-Specific • Knowledge of HR Systems

KEY COMPETENCIES:

● Strong communication skills (oral/written) ● Proficient in Microsoft Word, Outlook, PowerPoint and Excel. Experienced with Google Docs ● Excellent time and project management skills. ● Adaptability to learn a variety of HR software programs. ● Strong Analytical and problem-solving skills. ● Flexibility, team orientation and willingness to learn.