Bi-lingual Customer Support Specialist

The Customer Support Specialist is responsible for managing inbound and outbound calls to qualify prospects interested in our services and supporting sales efforts.

• Makes outbound phone calls to hot leads interested in cosmetic surgery.

• Handles inbound phone calls from new and existing customers, providing exceptional service and support.

• Qualifies leads by obtaining general information, and medical information identifying customer needs, and through engaging conversation motivates the customer to submit required photos, and determining timelines for customer follow-up.

• Leaves exciting and energetic voicemails to encourage prospects to return calls.

• Answers inquiries by clarifying desired information, researching, locating, and providing information.

• Educates customers on the overall process and pre-screens them for eligibility to receive office-based surgery

• Determines eligibility by comparing client information to requirements.

• Transfers qualified leads to the sales department, communicating effectively with sales agents to ensure a seamless transition.

• Actively listens to gather and record detailed notes in Salesforce to support continuous service throughout multiple touchpoints of the customer lifecycle. • Meets or exceeds sales targets by promoting services and converting qualified leads into customers.

 • Outstanding customer service skills

 • Strong sales and negotiation skills

 • Excellent verbal/written communication and interpersonal skills

 • Energetic and exciting personality

 • Strong time management and organizational skills

 • Ability to work with a high sense of urgency

 • Ability to efficiently multi-task and prioritize work

• GED or High School Diploma required or Mexican equivalent

• Minimum 1-2 years of customer service experience

• Bilingual in English and Spanish require