Technical Support Representative

Technical Support Representative Job Description The Technical Support Representative is responsible for resolving and accurately logging customer calls, identifying issues, and providing effective suggestions and long-term solutions. This role requires adherence to legal and process compliance, including HIPAA and BAA policies, hold processes, and outbound call disclosures. Representatives will work closely with assigned mentors and team leaders to develop and improve customer service skills, technical aptitude, and product knowledge. They will utilize provided support tools, learn troubleshooting techniques, and enhance their ability to deliver excellent service. Key Qualifications and Skills:

• Empathy and sympathy to connect with customers effectively
• Enthusiasm and positivity in addressing customer needs
• Active and effective listening skills
• Strong communication skills, both written and verbal
• Critical thinking and problem-solving abilities
• Capability to multitask in a fast-paced environment

 

 Completed High School Education is a requirement. University studies (ongoing or completed related to system/computer science is preferred)