Bilingual Customer Service

Agents would call possible clients and do an intake form that is provided to them through a questionnaire and software provided by the client. The questionnaire is logic driven and scripting is provided. The lists of who to call are also provided. No need for us to do data mining for lists or leads.     What we are looking for:   1. -Efficiency balanced with empathy 2. -Accuracy. 3. -Flexibility. 4. Answer all inbound calls 5. Follow QA guidelines to deliver exemplary customer service to all clients. 6. Ensure good communication with internal teams to provide support and updates to customers 7. Escalate all issues in the proper channels 8. Ensure that all accounts are noted with the correct and relevant information. 9. Review all channels to understand what updates need to be given to the customer or to provide a project status update. 10. Expected to adhere to work schedule and perform work as trained. Competitive Bonus!